WOWHELLO Outsourcing Solution

Customer Service Specialist

Open Post : 3
Full TimePart Time

Customer Service Agent 

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Other duties as assigned.


Job Requirement 

  • Strong communication, both written and verbal
  • Great active listening skills 
  • Exceptional interpersonal and rapport building skills 
  • Strong time management and organizational skills 
  • Adaptability and flexibility 
  • Comfortable working in fast-paced environments 
  • Computer literacy 
  • Phone skill, including familiarity with complex or multi-line phone systems 
  • In depth knowledge of a company’s products or service as well as client
  • Ability to speak multiple language