Customer Service Agent 

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.

Job Requirement 

• Strong communication, both written and verbal
• Great active listening skills 
• Exceptional interpersonal and rapport building skills 
• Strong time management and organizational skills 
• Adaptability and flexibility 
• Comfortable working in fast-paced environments 
• Computer literacy 
• Phone skill, including familiarity with complex or multi-line phone systems 
• In depth knowledge of a company’s products or service as well as client
• Ability to speak multiple language